Legal
Cancellation policy
Last updated 18 August 2026
Cancellation is currently free of charge. This page records the policy in force so that a booking made today is judged by the rules that applied today, even if the policy changes later.
Not yet reviewed by a Georgian lawyer
If you cancel
Free of charge, at any notice period. We ask for at least 24 hours where possible so your driver can find other work — a driver who holds a day for a trip that evaporates has lost that day.
A card payment is returned to the card you paid with. Banks usually take five to ten working days.
If your driver cancels
We find you an equivalent or better replacement at the price you already agreed. If the replacement charges more, we absorb the difference.
If we cannot find one, you are refunded in full and pay nothing.
If you do not appear
Your driver waits at the agreed point and contacts you. The current grace period is 30 minutes, longer for airport pickups where we track your flight.
We record no-shows but do not currently charge for them. If that changes we will say so here before it applies to any new booking.
Weather and road closures
Mountain routes close. If a road is closed or conditions are genuinely unsafe we will move your trip or refund it in full. We would rather lose the booking than send you over a pass in the wrong conditions.